Look through our most frequently asked questions. Still have questions? Get in touch with our support.
Sassy takes children’s safety very seriously which is why all products are made with the highest standards. Sassy products meets and exceed federal and global regulations. For more information on a specific product please see the product detail page.
All small electronics have non-replaceable batteries.
Cups must be thoroughly cleaned before use. To do so, separate the three pieces (cup, valve and hub) as well as the silicone strap if applicable. Each piece should be cleaned individually either through the dishwasher, top-rack, or hand washed. It is safe to use the dishwasher sanitize feature on the cups. Each piece must dry thoroughly to prevent capture of moisture.
Sterilizers or any extreme heat will damage product. For detailed cleaning instructions please see back of product packaging.
Yes, any piece of the cup, hub, valve, strap or handles can be used with any Sassy cup.
Sassy is pleased to supply many mass, baby specialty and online retailers. Sassy product selection and stock will vary by retailer. We suggest calling ahead before visiting a store.
With a receipt we will replace any item which has a manufacturer’s defect within 60 days of the purchase date. Additionally, while our warranty is excellent, there are other limits to it. We offer NO WARRANTY in cases of damage in transit, inadequate care or neglect, abuse, abnormal use, misuse, accidents, normal wear and tear, damage due to environmental or natural elements, failure to follow product instructions, immersion in water (except for products specifically identified by us in writing as intended for water use), battery leakage or improper installation, improper storage or maintenance of the products, or improper service or causes not arising out of defects in materials and workmanship.
If you are within the warranty, you will be asked to return the product back to us. After the product is received, a replacement will be sent to you.
Please contact the retailer from which your product was purchased. Sassy does not sell directly to consumers, therefore we are unable to process refunds on products purchased at a retail outlet.
As parents ourselves, the safety of the children using and playing with our products is our primary concern. Rest assured that all of our products meet and exceed all safety standards including ASTM, CPSC, EN71 and Health Canada standards and pass testing for the California Prohibitions of Phthalates in Toys. Our plastic products are made from materials that are known to be BPA-free.